Blog → New Feature Announcement: Live Chat!
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New Feature Announcement: Live Chat!

Picture this. You’re on your computer, in your favorite fintech platform, Riskalyze, when suddenly you stumble, you’ve hit a roadblock. You’re unsure how to proceed, you need some assistance. You don’t have time to wait on hold over the phone, or to sit around for an email reply. You need help now. That’s why we’re excited to roll out a brand new feature, Live Chat. Now, it’s easier than ever to reach us when you need help.

We’ve noticed how significant multitasking can be in support scenarios, so we’ve developed this solution to help our customers resolve issues even more seamlessly. The Riskalyze team can coach users while customers stay hands-on in the platform. Users can ask questions, get answers and follow along in real time. This new feature is unparalleled in the industry, and ensures you stay on top of your game.

We’re still delighted to connect over the phone or email, but we think Live Chat will take interactions with our customers to the next level. We wanted to help make the process of getting help more efficient to better serve you, our loyal customers.

This feature is live in-product for all Riskalyze solo and team customers immediately, and we’re looking forward to rolling out Live Chat to our enterprise customers in the future as well. As we see the Risk Number® continue to spread through the industry at a rapid pace, we’re committed to scale our support services to equip every advisor for success. We want every Riskalyze interaction — in our products, an email, a phone call, or a quick live chat — to delight our customers.

Ready to get in touch? Live chat is available now in product – you’ll see our handy button in the lower right corner of your screen. Prefer to connect via phone or email? You can reach us at 855-RISKALYZE or [email protected]. We can’t wait to see how you empower the world to invest fearlessly.

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